Return Policy

At Zonos, we stand behind the products we ship. If you need to return a product, you can contact us regarding the return under the following circumstances:

• The product is defective
• You received the wrong product
• The product was not received as ordered (i.e. color or size was incorrect)
• The product arrived damaged due to shipping

Return Authorization

The following restrictions apply to all order returns:

• All returns require an RMA
• RMAs must be assigned by a Customer Service representative.
• A picture of your order with a packing slip may be required.
• The RMA must be obtained within 5 business days of receiving the product.
• The RMA must be issued within 30 days of the date you received the package.
• Refunds will be issued for the product total only.
• If you elect to return your items, you are responsible for return shipping.
• No refund of any type will be issued if you refuse delivery.
• Neither the original vendor nor Zonos will be held responsible for return shipping charges for orders returned without an RMA

Zonos RMAs

To receive an RMA from Zonos, please contact our Customer Service department.

Zonos Customer Service
US & Canada +1 (800) 942-0721
All Other Territories +001 (801) 478-2506
support@zonos.com